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Navicat Premium crashes and won't start on Windows 8.1

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  • #16
    Hello,
    now I cannot use Navicat anymore, because with current version of Windows 10, C++ redistributable is not possible to reinstall, because it throws following error (see screenshot). So Navicat now throws two separate error windows during startup and after closing of these messages Navicat close itself.
    Any ideas please?
    Thank you...

    Here is log from c++ setup:
    [5258:5130][2017-01-12T19:19:53]: Burn v3.6.3542.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\Lukáš\Desktop\vcredist_x64.exe, cmdline: ''
    [5258:5130][2017-01-12T19:19:53]: Setting string variable 'WixBundleLog' to value 'C:\Users\LUK~1\AppData\Local\Temp\dd_vcredist_amd 64_20170112191953.log'
    [5258:5130][2017-01-12T19:19:53]: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Lukáš\Desktop\vcredist_x64.exe'
    [5258:5130][2017-01-12T19:19:53]: Detect 2 packages
    [5258:5130][2017-01-12T19:19:53]: Detected package: vcRuntimeMinimum_x64, state: Present, cached: Complete
    [5258:5130][2017-01-12T19:19:53]: Detected package: vcRuntimeAdditional_x64, state: Present, cached: Complete
    [5258:5130][2017-01-12T19:19:53]: Condition 'VersionNT64 >= v6.0 OR (VersionNT64 = v5.2 AND ServicePackLevel >= 1)' evaluates to true.
    [5258:5130][2017-01-12T19:19:53]: Detect complete, result: 0x0
    [5258:5130][2017-01-12T19:19:57]: Plan 2 packages, action: Repair
    [5258:5130][2017-01-12T19:19:57]: Condition 'VersionNT64 AND (VersionNT > v6.2 OR (VersionNT = v6.2 AND (NTProductType = 1)) OR (VersionNT = v6.2 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND NOT (NTProductType = 1)) OR (VersionNT = v6.1 AND (NTProductType = 1)) OR (VersionNT = v6.1 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND (NTProductType = 1)) OR (VersionNT = v5.1) OR (VersionNT = v5.2 AND NOT (NTProductType = 1)) OR (VersionNT = v5.2 AND (NTProductType = 1)))' evaluates to true.
    [5258:5130][2017-01-12T19:19:57]: Setting string variable 'WixBundleLog_vcRuntimeMinimum_x64' to value 'C:\Users\LUK~1\AppData\Local\Temp\dd_vcredist_amd 64_20170112191953_0_vcRuntimeMinimum_x64.log'
    [5258:5130][2017-01-12T19:19:57]: Condition 'VersionNT64 AND (VersionNT > v6.2 OR (VersionNT = v6.2 AND (NTProductType = 1)) OR (VersionNT = v6.2 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND NOT (NTProductType = 1)) OR (VersionNT = v6.1 AND (NTProductType = 1)) OR (VersionNT = v6.1 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND (NTProductType = 1)) OR (VersionNT = v5.1) OR (VersionNT = v5.2 AND NOT (NTProductType = 1)) OR (VersionNT = v5.2 AND (NTProductType = 1)))' evaluates to true.
    [5258:5130][2017-01-12T19:19:57]: Setting string variable 'WixBundleLog_vcRuntimeAdditional_x64' to value 'C:\Users\LUK~1\AppData\Local\Temp\dd_vcredist_amd 64_20170112191953_1_vcRuntimeAdditional_x64.log'
    [5258:5130][2017-01-12T19:19:57]: Planned package: vcRuntimeMinimum_x64, state: Present, default requested: Repair, ba requested: Repair, execute: Repair, rollback: None, cache: No, uncache: No, dependency: Register
    [5258:5130][2017-01-12T19:19:57]: Planned package: vcRuntimeAdditional_x64, state: Present, default requested: Repair, ba requested: Repair, execute: Repair, rollback: None, cache: No, uncache: No, dependency: Register
    [5258:5130][2017-01-12T19:19:57]: Plan complete, result: 0x0
    [5258:5130][2017-01-12T19:19:57]: Apply begin
    [5258:5130][2017-01-12T19:19:57]: Apply complete, result: 0x8007015e, restart: Required, ba requested restart: No

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    • #17
      Hi iguana007,

      Please send the following information to our support center (https://help.navicat.com/hc/en-us/requests/new). We will reply you through email.

      1. Did the problem happen immediately after you upgraded your OS to Windows 10?
      2. What is your Windows edition? Go to Control Panel > System
      3. The OS language settings.

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