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After upgrading to 12.0.18 (x64) Navicat crashes on startup

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  • After upgrading to 12.0.18 (x64) Navicat crashes on startup

    The error that I receive is:

    Application Error
    Exception EExternalException in module KERNELBASE.dll at 0000000000013FB8.

    External exception E06D7363.


    It is resolved by starting Navicat like this:
    C:\Program Files\PremiumSoft\Navicat Premium 12\navicat.exe /?
    I'm guessing that the /? addition could be anything. The result is that there is no splash screen on startup (it takes a bit to start), but it doesn't crash.

  • #2
    The error message may be indicated that your OS user profile corrupted. For more information, you can refer to this link -

    Also, you can try to set the navicat.exe file's Properties to run as administrator (Right-click Navicat and select Properties > Compatibility tab, check the option "Run this program as an administrator").


    • #3
      It is strange that I haven't received notification about your reply, sorry about that.

      The problem turned out to be an Updater folder and a downloaded update zip file in the folder where the logs and profile folders are located. I deleted them and it started working. There was also another symptom - when checking for updates the error message was "The server encountered a problem and cannot continue: None", which led me to suspect the updater to be the root cause.